Policies & Mission

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday: 8:00 a.m. – 5:00 p.m.
Lunch: 12:00 p.m. – 1:30 p.m.

Our Mission

Our goal is to create a winning smile in an affordable, time-efficient and fun environment. We do this for you by combining our caring and knowledgeable orthodontic team with the most advanced orthodontic techniques.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require changing an appointment time. Due to appointments being scheduled 6 - 8 weeks in advance, optimum appointment time may already be booked.

Our goal is to treat as many patients before and after school as possible. In order to accomplish this, we need to keep the appointment times limited to 30 minutes each. Some appointments require more focus, and we require that those are booked during our quieter times.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. We will file your insurance at no fee to you and will do our best to collect the maximum amount possible. We do ask that you keep us updated on any changes that occur to your insurance. Insurance payments most often are paid out over the treatment time, and changes in employment, company changes, insurance changes, can affect the amount paid.